In case your Endicia account gets locked, you will need to follow the below steps in order to reset your passphrase:
1. Go to Settings,
2. Choose Shipping Carriers,
3. Next, click on Endicia and on the next window that comes up, go to Unlock Account:
4. Then, enter your email address and click on Get Challenge Question,
5. As soon as the correct email address has been added, you will get a new pop-up window with the security question you initially set up, and 3 fields you need to fill in: first, the answer to the security question, and the other 2 will allow you to reset your Endicia passphrase.
That’s it! Don’t forget to click on Reset Password, once you’re done.