Reset Endicia’s passphrase

In case your Endicia account gets locked, you will need to follow the below steps in order to reset your passphrase:

1. Go to Settings,


2. Choose Shipping Carriers,


3. Next, click on Endicia and on the next window that comes up, go to Unlock Account:

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4. Then, enter your email address and click on Get Challenge Question,

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5. As soon as the correct email address has been added, you will get a new pop-up window with the security question you initially set up, and 3 fields you need to fill in: first, the answer to the security question, and the other 2 will allow you to reset your Endicia passphrase.

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That’s it! Don’t forget to click on Reset Password, once you’re done.