Place an order on Hold

Placing an order on Hold is very helpful for various reasons: either you need more info from your customer, or you need more time to process it, etc. Please check the below tutorial in order to find out more about this feature:

1. Go to Orders,

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2. Choose the order(s) that need to be placed on hold, and simply go to the top and click on the Hold button:

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3. The new window that comes up, will have a Hold Until Date field, that will drop-down in a calendar that will allow you to choose the date you wish this order to be placed on hold to:

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As soon as you choose the date, please don’t forget to click on Hold Order at the bottom. Please note that the order will go back to the Awaiting Shipment section, on the day that you selected.

Now, if you wish to restore an order ahead of time, simply click on the order, and on the new pop-up window, go to Shipping  and change the Shipment Status to a different one form the drop-down that best suits the specific order:

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That’s it. Don’t forget to Save & Close when you’re done.