If you are getting this error message, this usually means either that the billing info you entered in your Express 1 account is incorrect, or that your credit card company is declining the payment. The best thing to do in this case is contact Express 1 directly and they will surely […]

If you wish to get a report of your postage purchase, there are 2 ways to do that: either via your Express1 / Endicia account, or via your Appath account. For more info on how to get a report via Appath, please click here. As a side note, please keep […]

FedEx comes with a couple of drop-off types. Please find out some more info about each, below: Regular Pickup – you already have an every-day pickup scheduled with a courier. Request Courier – you will call FedEx to ask for a courier. Drop Box – you will drop the package in […]

Please find below some helpful urls that will redirect you to either the Carrier’s support page, or their contact form: Support Page Call: 1-800-576-3279 Contact Form Customer Service Page Contact Number: 800-742-5877 Contact Us Page FAQs Page Customer Service Page US: Technical Support UK: Technical Support      

This error usually comes up while creating labels for Priority Mail or Priority Mail Express with Endicia, when shipping to certain countries. If you are seeing this error message, the easiest thing to do, would be to simply use USPS’s First Class Mail or Package International to ship the order.

In case your Endicia account gets locked, you will need to follow the below steps in order to reset your passphrase: 1. Go to Settings, 2. Choose Shipping Carriers, 3. Next, click on Endicia and on the next window that comes up, go to Unlock Account: 4. Then, enter your email address and […]

This error usually comes up when there are issues with your payment method, in which case, you will need to contact your bank. However, you should also make sure that your Express 1 account is properly set up. In order to do that, you will need to follow the below […]