Please note that although both Express 1 and Endicia provide USPS shipping labels with pre-paid postage, their services are significantly different. We have compiled a list of  the discounts included with each of them below: Express 1 provides discounted rates on USPS Priority and Express Mail: * You may use either […]

In order to add your existing Endicia account, via your Appath dashboard, you will need to follow a couple of simple steps: 1. Go to Settings, in the top right, 2. Click on Shipping Carriers, 3. Go to Add a Carrier, top right 4. Next, click on the Endicia logo, from […]

Please note that most of the main email providers like Google, Yahoo, etc. will always consider terms like USPS as spam and this way, some of your confirmation emails will end up in your customer’s Spam folder. This can be fixed by your customers by adding your email address to […]

If this error comes up when shipping internationally with FedEx, this usually means that one or more line items in the customs declarations might have an invalid character. You might also see a similar error for your second, third, or fourth customs line item. (Please note that if you’re seeing an […]

This error usually comes up when trying to create an international shipping label via USPS. This means that at least one of the customs decalarations line items has a quantity of more than 255. When this happens, what you need to do is simply go and distribute the quantity on […]

Please note that FedEx smart post has certain guidelines that need to be met in order to use this service. Therefore, if one of these guidelines is not met, you will most likely receive the above error. For SmartPost Parcel Select you must meet the following criteria: Dimensions: No more […]

Please note that the warehouse address added via your Appath account will be given as the return address for your shipping labels. Unfortunately, FedEx Smart Post  doesn’t use the designated warehouse, but has a hard coded return address instead and this is why, you will not be able to change it, unless […]

If you are getting this error while shipping internationally via FedEx, this means that the description on your shipment’s first customs line item (you might get this for the second or third customs line as well) did not meet FedEx’s keyword criteria. To fix this, you will need to first check this guideline provided […]

The most common issues that can come up when registering your UPS account with us, are caused by the mismatch in the contact information. For more info on how to add the accurate contact details and where to find them, pelase check this article. However, if you are receiving the […]

This usually comes up when there is an error with your UPS account. The best thing to do in this case is to simply contact UPS directly. You can find their contact info here. The most common issue that can come up is when enetring the wrong password too many […]