Re-printing a shipment’s label is for printing a copy of that same shipping label that you have already created. This will have the same tracking # and no fee for re-printing. This is great if you’ve lost a label. In order to do this, simply navigate to Shipments, select the shipment that […]

Finding more about what exactly went wrong when processing your shipments is very easy using the warning signs in the Shipments section. If you get an exclamation mark or a dark circle next to a shipment, simply hover over it and a small pop-up window will come up and let you […]

If you wish to turn off marketplace notifications on an order-by-order basis, that is very easy. Simply navigate to your Orders,     Next, find the order that you wish to turn off the notification for and click on its Order#. This should open up the Order Details pop-up window. Here, go to […]

Since FedEx and UPS have already adopted dimensional pricing, including box dimensions is very important so that you get the most accurate pricings on your rate quotes. While most of the marketplaces are not sending over this information, it’s very easy to enter it on an order-by-order basis using the […]

This error message usually comes up in one of the two situations described below: a. when creating a shipping USPS label, b. when creating a return label This means that one of the addresses involved doesn’t have a correctly formatted State field. Please note that USPS requires a two-letter state […]

Although you can use Appath to ship to military addresses like APO/AFO/FPO etc., please note that Appath is limited to the restrictions laid out by the individual carriers. For example, UPS does not accept military addresses. As for FedEx, you can always use their SmartPost Service to ship to military addresses. USPS supports […]

Please note that your custom forms are submitted automatically by Appath for UPS via EDI (Electronic Data Interchange) and FedEx via ETD (Electronic Trade Documents). However, you will need to apply for these services directly with UPS and FedEx. Then, electronic form submission will happen when you create the shipments […]

Although Appath can allow you to hide the postage paid on your USPS labels (please read this article for more info on how to print a label without showing postage), if Carrier Insurance is added to a USPS shipment, the postage paid must be displayed on the label regardless of the […]

A package can sometimes be returned by the carrier, due to insufficient postage. This usually happens if your marketplace has incorrect weights associated with the products purchased by customers, which are then imported to your Appath account, or if an incorrect entry has been made in the weight section, on […]

Please see below the list of all U.S. territories and their corresponding abbreviations: American Samoa (AS) Guam (GU) Northern Mariana Islands (MP) Puerto Rico (PR) U.S. Virgin Islands (VI) U.S. Minor Outlying Islands (UM): Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Palmyra Atoll, Navassa Island, Wake […]