According to Amazon’s Terms of Service, we cannot send shipment notifications for orders placed through Amazon. This is also the case for orders that are imported through other channels or any other orders that contain an email address ending in ‘marketplace.amazon.com’. These customers should still receive an email from Amazon, as soon […]

If you are looking into creating a Gift Packing Slip (where the prices are not displayed), this can be easily accomplished via your Appath account by following the steps below: 1. Go to Settings,     2. Click on Packing Slips,                     […]

Please find below, a list of all items that can be easily searched using the Search boxes available (at the top right) in each section, as well as an example of the Advanced Search, available in each category:   Orders:  Order # Product title SKU Recipient name       Shipments: Tracking # […]

Once customs officials determine the taxes and duties of an international shipment, the recipient will be contacted to pay any charges so that the shipment can continue to move towards its destination. If you wish to enable this feature for one of your shippings, you will simply need to go […]

If you wish to export custom data from your orders, this can be accomplished simply by following the below steps: 1. Go to Orders, 2. Here, check the box next to the orders you wish to export custom info from and then go to the Export icon at the top right: 3. […]

The Age column in your Appath account may be very useful when sorting out your orders for fulfillment. You can either sort them by ascending order (and display the newest), or by descending, should you need to view the oldest first. This age represents a different value, depending on the […]

Appath allows you to automatically number your manual orders, as well as adding them in a sequence. To set this up, you will need to go to Settings (gears icon at the top right), then choose Stores from the left hand side, Next, click on the store you wish to […]

While working in Appath, you might have changed the shipment status of an order by mistake and wished to change it back. This can be accomplished following the below steps: 1. Locate the order and click on the Order #, 2. Next, on the window that comes up, go to the […]

If you are not sure that the order automation rules are properly working, there is a very easy way to verify this. Simply choose an order that you know an automation rule should have already applied and open it up by clicking on it. Here, simply click on the Activity […]

If you are required to create a manual order for one of your customers that is a regular, that can be easily accomplished via your Appath account. Simply go to Customers, Then locate the customer, either by searching for his name using the search box at the top right or simply […]