When using Endicia to send your shipment via First Class Mail International, you might have noticed that sometimes on the label Endicia will automatically increase the weight up with a couple of ounces. This is due tot the fact that there are specific weight ranges where the cost is the […]
Searchable fields
Please find below, a list of all items that can be easily searched using the Search boxes available (at the top right) in each section, as well as an example of the Advanced Search, available in each category: Orders: Order # Product title SKU Recipient name Shipments: Tracking # […]
‘Bill duties and taxes to recipient’
Once customs officials determine the taxes and duties of an international shipment, the recipient will be contacted to pay any charges so that the shipment can continue to move towards its destination. If you wish to enable this feature for one of your shippings, you will simply need to go […]
Exporting data from orders
If you wish to export custom data from your orders, this can be accomplished simply by following the below steps: 1. Go to Orders, 2. Here, check the box next to the orders you wish to export custom info from and then go to the Export icon at the top right: 3. […]
Calculating the ‘Age’ on the ‘Orders View’ section
The Age column in your Appath account may be very useful when sorting out your orders for fulfillment. You can either sort them by ascending order (and display the newest), or by descending, should you need to view the oldest first. This age represents a different value, depending on the […]
Automatically numbering your orders
Appath allows you to automatically number your manual orders, as well as adding them in a sequence. To set this up, you will need to go to Settings (gears icon at the top right), then choose Stores from the left hand side, Next, click on the store you wish to […]
Changing shipment status
While working in Appath, you might have changed the shipment status of an order by mistake and wished to change it back. This can be accomplished following the below steps: 1. Locate the order and click on the Order #, 2. Next, on the window that comes up, go to the […]
Making sure the order automation rules are properly working
If you are not sure that the order automation rules are properly working, there is a very easy way to verify this. Simply choose an order that you know an automation rule should have already applied and open it up by clicking on it. Here, simply click on the Activity […]
Error message: ‘Marketplace is down’
If you are getting the following error message: ‘Marketplace is down’, this usually means that the marketplace is experiencing technical difficulties. This means that Appath will suspend all communications with it until everything goes back to normal.
Adding a manual order for a specific customer
If you are required to create a manual order for one of your customers that is a regular, that can be easily accomplished via your Appath account. Simply go to Customers, Then locate the customer, either by searching for his name using the search box at the top right or simply […]