According to Amazon’s Terms of Service, we cannot send shipment notifications for orders placed through Amazon. This is also the case for orders that are imported through other channels or any other orders that contain an email address ending in ‘marketplace.amazon.com’. These customers should still receive an email from Amazon, as soon […]
Difference between re-printing a shipment’s label and re-shipping an order
Re-printing a shipment’s label is for printing a copy of that same shipping label that you have already created. This will have the same tracking # and no fee for re-printing. This is great if you’ve lost a label. In order to do this, simply navigate to Shipments, select the shipment that […]
Finding more about your shipment errors
Finding more about what exactly went wrong when processing your shipments is very easy using the warning signs in the Shipments section. If you get an exclamation mark or a dark circle next to a shipment, simply hover over it and a small pop-up window will come up and let you […]
Turning off marketplace notifications for a specific order
If you wish to turn off marketplace notifications on an order-by-order basis, that is very easy. Simply navigate to your Orders, Next, find the order that you wish to turn off the notification for and click on its Order#. This should open up the Order Details pop-up window. Here, go to […]
Adding box dimensions via Appath
Since FedEx and UPS have already adopted dimensional pricing, including box dimensions is very important so that you get the most accurate pricings on your rate quotes. While most of the marketplaces are not sending over this information, it’s very easy to enter it on an order-by-order basis using the […]
‘Rate ToState and Destination Address State field must match’
This error message usually comes up in one of the two situations described below: a. when creating a shipping USPS label, b. when creating a return label This means that one of the addresses involved doesn’t have a correctly formatted State field. Please note that USPS requires a two-letter state […]
Shipping to an APO/AFO (military base) address through Appath
Although you can use Appath to ship to military addresses like APO/AFO/FPO etc., please note that Appath is limited to the restrictions laid out by the individual carriers. For example, UPS does not accept military addresses. As for FedEx, you can always use their SmartPost Service to ship to military addresses. USPS supports […]
USPS Cubic Rates
Please note that these rates were only available to very large shippers with a volume of over 250.000 Priority Mail packages per year. However, we are now able to offer this service at a much lower requirement (to check and see if this option is available for you, please find […]
Sync your product inventory quantities for all Marketplaces/Stores
The “sync” option is available for each product variant in the Inventory section. This function is used to manually connect the product with your marketplaces/stores. For example, if an Order is received from Amazon for which there is currently no product in Appath, then that ordered product will be created in Appath automatically. If you would then […]
Appath automatically submits your customs forms electronically
Please note that your custom forms are submitted automatically by Appath for UPS via EDI (Electronic Data Interchange) and FedEx via ETD (Electronic Trade Documents). However, you will need to apply for these services directly with UPS and FedEx. Then, electronic form submission will happen when you create the shipments […]