If you wish to add internal notes to a specific order, you will need to follow the below steps:
1. Go to Orders,
2. Then click on the order you wish to add notes to. In the pop-up window that comes up, go to Notes (at the top). Here, you will have 2 options to add notes to:
a. Notes to Buyer: you can add any comments for the buyer to see
b. Internal Notes: this section will allow you to add comments to a specific order, for internal use only.
Once you’re finished, don’t forget to click on either Save & Close (if you’re finished doing changes on this order) or Save Notes, if you wish to save the notes you have added, but have some other things to adjust as well.
As soon as you close this window, a small note icon will come up in the Notes column. If you hover over it, you will notice a pop-up with all the notes that were added to this order,